Contact Us

Contact

How Can We Help?

Questions about rooftop tents, mountain bikes, or your recent order? Our team at Cedarstore LLC is ready to help.

Most messages answered within 1 business day
Reach Us

Choose Your Preferred Channel

Email

support@outdoorsandcamping.com
Replies within 24 hours

Phone

248-387-9077
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions

How long will it take to receive my order?

Orders are processed within 1 to 3 business days, with transit taking 5 to 8 business days after that. Total delivery time is typically 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow along.

Do you offer free shipping?

We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii. Orders ship via USPS, UPS, or FedEx depending on your destination and package size. For full details, please visit our Shipping Policy page.

What is your return policy?

We want you to be happy with your purchase. If something is not the right fit, please contact our team within the return window outlined on our Returns page. We will walk you through the process and get things sorted quickly.

Can I exchange an item for a different size or model?

Exchanges are handled on a case-by-case basis depending on product availability. Reach out to us by email or phone with your order number, and we will do our best to help you swap for the right item. The sooner you contact us after receiving your order, the easier the process will be.

How do I choose the right rooftop tent for my vehicle?

The right rooftop tent depends on your vehicle's roof rack weight capacity, sleeping needs, and how often you plan to camp. Check your vehicle's dynamic and static roof load ratings before purchasing. If you are unsure about compatibility, send us your vehicle make, model, and year and we will help you find the best match.

What should I look for in a portable power generator for camping?

Consider the wattage you need based on the devices you plan to power, such as lights, phone chargers, or small appliances. Weight and portability matter for backcountry trips, while larger units work well for car camping and base camps. Our product pages include detailed specs to help you compare options side by side.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send A Message

Drop Us A Line

Select a topic...
Order Status & Shipping
Product Question
Returns & Exchanges
Vehicle Compatibility
Other
Availability

Business Hours

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

What We Stand For

Fast Response

Our team replies to every email and message within one business day, so you are never left waiting.

Secure Checkout

Your payment and personal information are protected with industry-standard encryption at every step.

Adventure-Ready Gear

Every product is selected with real outdoor use in mind, from weekend campouts to extended backcountry trips.

Free Shipping

Most orders ship free within the Continental U.S. with tracking included on every package.